Supply Chain

The Future of the Contact Center Focuses on the core changes facing contact centers through 2015 due to changes in technology such as smartphones, faster issue resolution expectations, Smart CRM, video, and a massive increase in mobile data traffic.

Last week, CGT published a report that names retailers' 10 favorite suppliers. This week, we're turning the tables to bring you a list of the the Top 10 power retailers, ranked by their manufacturing partners. Walmart still reigns, but the gap is narrowing, showing how significantly retailing is changing.

Tyco and former General Electric executive brings nearly 30 years of supply chain transformation experience.

The importance of transformational business and technology initiatives cannot be underestimated in the consumer goods industry. That's why CGT is once again recognizing three consumer goods companies for excellence in supply chain, customer management and mid-market growth strategies.

NewsPage is a provider of integrated distributor management and mobility software for the consumer goods industry in emerging markets.

Breaking down social media silos and enabling a coordinated brand voice centers on the monumental value found in social information, how a business can find the relevant 3 percent of social conversations, and how to act upon it.

Under a new agreement, HP will be accountable for most of the critical business applications used throughout P&Gs financial and supply chain systems, including research and development, inventory management, SAP enterprise resource planning, and business intelligence.

Retailers again ranked P&G Best of the Best although Unilever made up significant ground on its major rival across a number of individual measures and made the biggest gains. Find out which other suppliers are finding favor with America's top retailers.