Voice Control

The CGT community’s preferred providers for customer relationship management solutions including marketing, sales force automation, customer service and category management.

The home appliance manufacturer has integrated Dash's replenishment functionality into its entire new lineup of connected appliances as it aims to improve customer engagement beyond the product.

The five-store pilot will employ the "SmartAisle" system from The Mars Agency to help shoppers select the best whiskey for their needs.

Users now can give their printers voice commands through an Alexa "skill" aligned with the Epson Connect smart home service. 

The company's have signed a $240 million multi-year agreement where IBM will supply field services and remote call center solutions.

The more things change, the more budgets stay the same. A look at CGT's October 2018 issue.

The deal brings additional AI, social listening and outbound messaging management to LivePerson's conversational commerce platform.

Arnaud Gauthier will be responsible for sales, services and customer success across Europe, the Middle East and Africa.