Walgreens Gets Employees Talking via Theatro

Walgreens is implementing a voice-controlled workforce solution from Theatro across its entire chain, with the first 1,000 locations to be deployed in 2019.

Theatro’s offering allows Walgreens store team members to communicate with each other quickly and easily.

Team members can use their voices to interact with Theatro’s artificial intelligence-powered Intelligent Assistant to get the information they need with a small voice-controlled device that allows the associate to remain “heads-up and hands-free” when assisting customers.

“As we transform our stores into modern neighborhood health destinations, it’s critical that we enable our store teams to enhance the experience for customers and patients,” Richard Ashworth, president of operations at Walgreens, said in a media release. “Technology solutions like Theatro allow us to communicate the changes we’re making directly and regularly with our team members, keeping them up-to-date and able to continue to offer great customer service.”

“One of the largest challenges retail teams face is the disparate and ad-hoc communication methods traditionally used to reach large numbers of store team members,” Chris Todd, CEO of Theatro, said in the release. “Through our innovative voice Intelligent Assistant and broad suite of workflow and collaboration apps, Walgreens is empowered to improve store execution and labor productivity by leveraging the power of AI native to our platform.”