Customer Relationship Management (CRM)

Best Buy unveiled its first voice shopping capabilities ahead of the winter holidays through a partnership with Amazon’s Alexa voice assistant.

Download Forrester’s latest report and learn how to stay ahead of rising customer expectations.

International e-commerce sales at the children's apparel retailer grew 42% in the third quarter of 2017, thanks to strong performances in Canada and China.

Upstart customized apparel companies like Stitch Fix and Rent the Runway have inspired Under Armour to launch a curated monthly subscription service.

Is cognitive computing the key to the future?

Digital tools make the promise of personalized engagement real — and required.

Snyder’s-Lance aims to boost data-driven joint business planning opportunities with the implementation of T-Pro Solutions’ trade promotion optimization solution.