Customer Experience

The company has entered into "exclusive discussions" with Brazil-based Natura Cosmeticos SA to acquire The Body Shop.

Exceeding consumer need is the ultimate goal.

CGT and IDC Manufacturing Insights present their eighth annual exploration of current and future marketplace trends.

Retailers seeking to survive in an evolving landscape must better understand and cater to a new breed of shoppers.

As he prepares for his role as chairman of the Consumer Goods Sales & Marketing Conference in New York next month, industry thought leader Andy Walter reflects on how business leaders must act to drive real digital and analytic transformation within their organizations.

Three simple ways to make your CPG brand stand out.

The luxury fashion brand bridges the gap between online and in-store commerce to get a real-time, 360-degree view of the customer and personalize the shopping experience.

Procter & Gamble's "first" direct-to-consumer service lets consumers text to order their blades.