Customer Experience

A newly formed retail partnership will offer Leesa mattresses through Williams-Sonoma's West Elm chain.

Can there be a display when there is no display present?

Formex Swiss Watches this month released a mobile app that lets consumers try on its products using their smartphones.

Consumer expectations for seamless omnichannel experiences are becoming much more sophisticated. Consumer goods companies need to follow suit.

Zeiss Consumer Products will work with ModusLink to optimize its order management, fulfillment, returns and payment processes.

With advances in artificial intelligence and machine learning, there’s no reason not to personalize — unless you actually want to imperil your brand's business. 

Instant Pickup lets Prime members order and receive items at select locations in two minutes or less.

Acquiring technology company Grand Junction will expand the retailer's e-commerce fulfillment capabilities — including same-day delivery.