Customer Experience

Showcasing the best solution providers in Consumer Experience Management, Digital Commerce and Product Information Management

Diageo will build a U.S. version of its popular Guinness Open Gate Brewery in Baltimore County, MD, the company announced this week.

Just a quick thought on the benefits of IoT-enabled products, courtesy of Under Armour.

Kimberly-Clark and its Digital Innovation Lab has renewed a global call for open-source innovation to find new ways of connecting with digitally savvy consumers.

Retail Solutions, Inc.'s Board of Directors has appointed Bert Clement as the company's new Chief Executive Officer.

A New Jersey-based technology company is hoping retailers and shoppers alike will clamor for its new robotic shopping cart in 2017.  

HarperCollins Christian Publishing began testing a new marketing channel this month by providing daily inspirational messages through the Amazon Alexa "intelligent assistant" voice control system.

Upscale department store chain Nordstrom this season began offering "Product eGifting," a service that lets holiday shoppers choose a gift that can be altered by the recipient.