Levi’s Global ERP Overhaul Reaches 60% Completion, Paving Way for AI Orchestration
Levi Strauss & Co. has been undergoing a digitally focused business shift as it modernizes its systems and builds out agentic orchestration for its Microsoft-partnered "super-agent."
As part of this, the company has been implementing a global ERP that better meets its needs.
"Taking [Levi's] from a $6 billion company to close to a $10 billion company, with DTC being more like 55% of the business, we looked at the infrastructure needs in the company," said Harmit Singh, EVP and chief financial and growth officer, according to statements shared during the recent Citi's 2026 Global Consumer and Retail conference.
As most retailers have migrated to the new SAP ERP, the company knew it had to invest in this area. This modernization journey is about 60% complete and will lead to what Singh calls a "big data unlock." This follows the completion of the U.S. ERP upgrade in 2023.
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As part of this, Levi's has been upgrading its distribution centers, using third-party services from Maersk to automate what were previously manual efforts to better support omnichannel needs.
"In the U.S., we had four DCs, and two of them were 30 years old," said Singh. "When the transition is complete, we will be able to drive higher throughput at a lower cost."
Singh pointed to a similar initiative in Europe, which required a six- to 12-month ramp-up for a new DC before yielding results. As such, the U.S. is currently dealing with some transition pains within distribution, but the company expects to see the benefits of the upgraded facilities in a few months.
Chris Callieri, who joined the company as SVP and chief supply chain officer last September, is overseeing the supply chain efforts, supported by CDTO Jason Gowans, who was promoted to the expanded role in February of 2025 to help streamline processes by unifying data and elevating digital capabilities.
