Customer Relationship Management (CRM)

The CGT community’s preferred providers of solutions for BTB and B2C transactions, direct-to-consumer selling and other e-commerce services.

The CGT community’s preferred providers of solutions for improving consumer engagement through social media, online platforms, digital content, advertising and omnichannel management.

CGT’s readers again select their favorite IT solution providers across 16 business-critical functions.

The CGT community’s preferred providers of solutions for executing and monitoring in-store activity to identify tasks and improve efficiency and performance.

The CGT community’s preferred providers for customer relationship management solutions including marketing, sales force automation, customer service and category management.

The CGT community’s preferred providers of solutions leveraging artificial intelligence/ machine learning software and services, either as a stand-alone tool or as an enhanced component of an existing technology.

The home appliance manufacturer has integrated Dash's replenishment functionality into its entire new lineup of connected appliances as it aims to improve customer engagement beyond the product.

Catalina successfully completed its financial restructuring and emerged from Chapter 11 bankruptcy.