Customer Experience

Symphony RetailAI has launched its SR Virtual Store Remodeling solution for grocery retailers and suppliers, enabling customer-driven store design and testing in a VR environment.

Jamie Sohosky, VP, marketing, customer experience, Walmart U.S., is one of three 2018 selections for our Hall of Fame. We interviewed her in February at Walmart's headquarters.

L’Oreal, Paris, has acquired Toronto-based ModiFace, an augmented reality company and collaborator in the beauty industry.

The kits are designed to work with Innit’s Connected Food Platform personalized meal planning app.

Strategically planned for Los Angeles, the 99-year-old brand's first U.S. store aims to provide a localized, customizable shopping experience.

Building a customer-centric organizational culture will be the ultimate competitive advantage. Here's how

Voice commerce may prove easier for consumers to adopt because it brings together two things with which they're already pretty familiar: digital shopping, and talking. Here's how consumer goods companies can prepare.

The NLP-based “Happy Hour” skill acts as a home bartending assistant and party planner.