Customer Experience

Bridging the gap between in-store and online, the fine jewelry brand is launching virtual "toolbox" enhancements to better equip retailers to provide customers with a seamless shopping experience.

In response to the changing marketplace, brands must take greater ownership of what’s happening with their products in stores.

As leaders guide their companies through a digital transformation, three imperatives can help them decode the “how” of the journey.

Capitalizing on the full potential of direct-to-consumer sales requires a subtle shift in the traditional business model.

Debra Perelman, who'd been leading the cosmetics giant's digital transition as COO, was named its first female chief executive officer.

A joint study from JDA Software and KPMG finds retailers and suppliers aggressively leveraging technology and strategic alliances to improve speed to market and deliver superior customer experiences.

Georgia-Pacific has introduced a new line of Dixie cups that uses mobile technology and augmented reality to make brushing teeth more fun.

The service uses artificial intelligence to determine when subscribing consumers need to re-order.