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Customer Experience

  • Whirlpool Brand Launches Free Web Service for Consumers

    A recent consumer survey about family management from Forrester Research on behalf of Whirlpool Corporation found that more than 50 percent of consumers would like solutions to help create weekly shopping lists, a family calendar and a message center.
  • Cabela's Connects with Customers Online

    Cabela's uses RightNow On Demand customer relationship management (CRM) to chat and connect with customers online.
  • Lillian Vernon Deploys Web 2.0 Platform

    Lillian Vernon implements Certona's Resonance Web 2.0 platform to optimize revenues and conversions from product recommendations.
  • Johnson's Launches Comprehensive Marketing Campaign

    In an effort to appeal to today's modern moms, particularly the growing number of moms online, Johnson's is launching a new comprehensive marketing campaign focused around the theme and power of a mother's touch.
  • Best Buy Optimizes Markdown Pricing

    Best Buy selects DemandTec Markdown to help effectively manage price, profit and inventory levels.
  • Spanx Finds Flattering E-Commerce Fit

    To help expand its online business for its growing product lines, Spanx, a women's hosiery and shapewear company, signs a multiyear agreement with GSI Commerce for a full-service, integrated e-commerce solution.
  • Duane Reade Implements Workforce Management

    Duane Reade adds a workforce management application from Red Prairie. The system, which includes forecasting/scheduling and time and attendance models, aligns the drug store's customer traffic with employee scheduling.
  • New and Improved

    As I write this, I am on a treadmill, listening to a "learn Spanish" CD after just having attached a quit smoking patch to my arm -- does that cover all the resolutions?
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