Amway Transforming IT Infrastructure as Part of Agility Evolution

Amway is giving its IT infrastructure a reboot. 

The Ada, MI-based consumer goods manufacturer and multi-level marketing company is taking steps to transform its IT infrastructure and operations, as well as its global service desk, in the name of improving agility, speed to market and the customer experience.

As part of this, the $8.4 billion company partnered with Tata Consultancy Services (TCS), tapping into its Business 4.0 technology in order to consolidate and standardize its IT operations.

Amway is also integrating TCS’ Machine First Delivery Model cognitive automation software to continue its evolution from a reactive model to one that’s proactive and predictive.

“We see transforming our IT operations as key to accelerating growth and enhancing our end user experience,” said Tom Meyer, Amway vice president, global infrastructure and operations. “TCS impressed us with its domain knowledge of the retail and consumer goods industry, its partnership approach and flexible engagement model.”

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Amway manufactures and distributes nutrition, beauty, personal care and home products in 100 countries through its network of business owners.

Its new IT model will include such enhancements as self-healing capabilities, chat bots, self-help and improvement of its service desk mobile app, all implemented to strengthen operational resilience and end-user experience.

“Enhancing the customer experience is a key and pivotal part of Amway’s growth strategy, which is why we have chosen TCS as the global infrastructure and operations and global service desk partner to drive innovation and transformation,” added Alex Yeung, Amway global CIO. “This partnership will help us establish the right foundation needed to propel Amway’s growth agenda as outlined by our CEO’s vision and strategy.”

TCS was named a Noteworthy provider in the 2019 CGT Readers’ Choice Survey.