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Customer Experience

A collection of news, articles and other featured content about Customer Service.

The future of desserts is dairy-free, and Ben & Jerry’s is heeding the call.

Shinola tapped old-school designs to engage consumers in a new way during the most recent holiday season. The luxury watch, accessory and bicycle brand trialed the Picture Flap installation at its King of Prussia, Pa., location this past November and December.

CGT launches a new, ongoing overview of shopper-facing technology providers by presenting a list of solutions we personally encountered in the first half of 2017.

Delivering a perfect customer experience involves solving real-world problems by getting the right data to the right employee at the right time.

Behavioral analytics and insights are expected to help supermarket chain Hy-Vee better understand its customers lifestyle preferences.

CGT looks at emerging technologies that offer unique solutions to consumer goods companies seeking to transform their organizations. This week: AI-driven customer service platform AdeptMind.

The new facility is part of the company’s continued efforts to deliver exceptional technical services to the 71% of U.S households with a Samsung product.

Jenn-Air brand WiFi connected ovens will be first to market with the new technology.

AFS Technologies adds new CEO and SVP of Customer Success.

Starbucks announced that in April its My Starbucks Rewards program will become Starbucks Rewards. So what does this mean for loyal customers?

Retailers such as Saks and Neiman Marcus are exploring a new route to empower their sales associates in the omnichannel world. Discover a new technology that is allowing sales associates to create their own version of retailers web stores and interact with consumers online.

Find out how a new online tool from The Yankee Candle Company, Inc., lets consumers personalize candles.

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