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Customer Experience

A collection of news, articles and other featured content about Customer Experience.

The appliance maker experienced 85% growth in engagement across Facebook, Twitter and Instagram in just one year after implementing AI-based management tools.

For the first time, HelloFresh meal kits will be available at retail via 600 Giant Food and Stop & Shop locations.

Something to Talk About: Marketers are scrambling to 'articulate' strategies for conversational commerce

In respond to the changing marketplace, brands must take greater ownership of what’s happening with their products in stores.

The fashion brand's new U.S. program aims to deliver a unique, personalized shopping experience.

The service uses artificial intelligence to determine when subscribing consumers need to re-order.

P&G SmartLabel

More than 3,500 Procter & Gamble products are now represented within the SmartLabel system, allowing customers to find additional information anytime.

A joint study from JDA Software and KPMG finds retailers and suppliers aggressively leveraging technology and strategic alliances to improve speed to market and deliver superior customer experiences.

The $1.68 billion deal will create one platform to serve B2B and B2C customers.

Coke's Adobe by You Campaign

After spending 130 years building a global brand, Coca-Cola is prepared to up the ante. The company has embarked on an aggressive 5-year digital transformation journey.

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