Customer Experience

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Webinars
Harnessing the Power of Customer Data Analytics to Improve Experience and Drive Growth
Companies everywhere are striving to up their consumer experience game. Join this webinar to learn how companies are creating a seamless, delightful, personalized experience by starting with a strong data analytics foundation.
Analytics Unite
Materne and Yesway Leverage Data to Predict Customer Needs and Deliver End-To-End Personalized Experiences
How can companies better leverage data to deliver personalized consumer experiences? Mark Edmonson, chief marketing officer, Materne North America, and Darrin Samaha, VP of marketing at Yesway, share their thoughts.
Personalization
Yeti’s CEO Matt Reintjes Shares How Advanced Analytics Are Driving Personalization Efforts
Recent investments in advanced analytics and the supply chain are helping Yeti play catch up on orders and garner consumer insights that will help streamline processes and elevate customer experiences.
Package Design & Production
Q&A: How Puracy Wants to Kill Off Single-Use Packaging
Puracy set out to create eco-friendly, safe, and convenient packaging. Learn from co-founder Sean Busch about how the company is innovating in the sustainability space.
Consumer Analytics
How La-Z-Boy Stays Ahead of Changing Consumer Trends With Insights Ecosystem Investment
La-Z-Boy is building a robust consumer insights ecosystem by 2027 that will allow the company to quickly adapt to changing shopping behavior and trends, remaining relevant and timely with consumers. Learn more.
IT Integration
Nike To Overhaul IT Support, Elevating Customer and Employee Experiences
Nike is overhauling its tech operations, consolidating several existing IT support functions to increase access to assistance for its customers, partners, and employees. Learn more.
Consumer Analytics
Authentic Brands Kicks Consumer Data Strategy Into High Gear with New CDP
Authentic Brands Group has embarked on a new data management strategy aimed at unifying consumer insights and leveling up digital experiences across its roster of brands.
Logistics
Dr. Squatch Scales Up North American Operations
Natural soap and personal care brand Dr. Squatch is building out its end-to-end supply chain strategy and channeling efforts into localized warehousing, logistics, and transportation operations.
Customer Experience
Ulta's Melissa Berscheid on Mapping Out Your CX Strategy to Elevate Impact
Melissa Berscheid, senior director of member marketing and technology at Ulta Beauty, and consultant Chris Padgett, shared what makes for a great consumer experience at RIS and CGT’s most recent League of Leaders meeting. See the actionable strategies.
Customer Experience
First Look: Nike’s First Jordan-Exclusive Store Opens in Japan
The 9,200 World of Flight Shibuya store, located on Meiji Dori street by the Harajuku trade zone (one of the busiest retail destinations in Japan), opened this March. Take a look.
Consumer Analytics
Nike Using Consumer Polling In Product Development For ‘Full-Circle’ Experiences
Nike is using consumer insights drawn from loyalty member polling within its product development for the first time.
Mobile Applications
Mars Pilots Smartphone-Enabled On-Demand Mobile Ice Cream Delivery
A check-out free system lets customers simply pick up their ice cream from the mobile store and walk away. Learn more.

A collection of news, articles and other featured content about Customer Service.