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Customer Experience

A collection of news, articles and other featured content about Customer Experience.

Shoppers using the Prime Now app can pick up orders in 30 minutes without leaving their cars.

Attendees of CGSM 2018 were able to test drive a variety of cutting-edge digital tools, like these mixed reality solutions from Realfiction.

The Bromley's For Men line represents the latest effort in the ongoing "Restock Kroger" business initiative.

The retailing giant is partnering with Microsoft to accelerate its digital transformation to empower associates and improve the shopper experience.

How do you confront a consumer-driven world? By re-evaluating every sales and marketing practice in your organization.

Something to Talk About: Marketers are scrambling to 'articulate' strategies for conversational commerce

The appliance maker experienced 85% growth in engagement across Facebook, Twitter and Instagram in just one year after implementing AI-based management tools.

In respond to the changing marketplace, brands must take greater ownership of what’s happening with their products in stores.

For the first time, HelloFresh meal kits will be available at retail via 600 Giant Food and Stop & Shop locations.

The service uses artificial intelligence to determine when subscribing consumers need to re-order.

The fashion brand's new U.S. program aims to deliver a unique, personalized shopping experience.

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