Customer Experience

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Customer Experience

A collection of news, articles and other featured content about Customer Experience.

A new report from RILA and ICSC examines the shopping habits of Gen Z and Millennial consumers, as well as how retailers are adapting to their needs.

The direct-sales company tapped Cognizant to enable significant productivity increases, enhanced visibility to inventory, and optimized warehouse operations.

A photo gallery and guided tour of Amazon's newest endeavor in Chicago.

The spirits distributor has developed a suite of tools that will help suppliers and customers better identify business opportunities among multicultural consumers.

The new consumer engagement offering marks one of the first innovations driven by the cosmetics maker's March acquisition of technology house ModiFace.

The deal brings additional AI, social listening and outbound messaging management to LivePerson's conversational commerce platform.

Acquisition of Marketo's business-to-business marketing platform will help Adobe deliver better customer experiences.

Continuing its strategy of giving digital native brands an in-store presence, Target began exclusively stocking Procter & Gamble's Native deodorants this week.

The youth-oriented apparel brand views its direct-to-consumer businesses as both a growth driver and a "strategic enabler."

An "evolution revolution" is taking hold of retail and consumer goods. Technologies that seemed otherworldly are now the norm.

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