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Customer Relationship Management (CRM)

  • Ahold USA Meets Its 'Best Customer'

    Recognizing weak identical-store sales and a growing competition in the Northeast, Ahold USA turned to Copernicus Marketing Consulting & Research in December of 2014 to launch a market-based segmentation project. 

  • StayinFront Announces New PitchBuilder Tool

    The new module helps to enable consumer goods companies to create unique sales pitches for use in StayinFront PitchBook.
  • A Case for EDI: Leatherman Slashes Costs, Boosts Productivity

    Leatherman Tool Group decided to adopt the HighJump TrueCommerce EDI solution, simultaneously with a new ERP system, experiencing a 75 percent reduction in EDI spend compared to the same period last year.
  • 2015 CGT Award Winners

    This fall, CGT had the privilege of honoring an elite group of consumer goods companies and executives for transformational business and technology initiatives that stand revolutionize their organizations and industry as a whole. Meet the 2015 winners and finalists.
  • Frugal Innovations

    Suresh P. Bharadwaj, senior director and product head -- TradeEdge, EdgeVerve, explains how to address the challenges to achieving profitable growth in new markets.
  • Kellogg Company Snags Kimberly-Clark CMO

    The candidate will join Kellogg's as Chief Growth Officer later this month, bringing a deep knowledge of the business, having worked on the company's account at an ad agency for more than 15 years.
  • Are You Creating Value in a World Where the Consumer is in Charge?

    By 2020, 7.7 billion people will be online, 6.1 billion will have smartphones, 200 billion things will be connected to the Internet, and everyone on earth will have one thing in common. They will all be just for me digital consumers.New business models, business processes and ways of working are emerging.
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