Customer Experience

The market is still figuring out what constitutes an apples-to-apples comparison in smart speakers and voice commerce.

Not only do counterfeit goods eat into brand revenues to fund illicit networks, they also pose health and safety risks. Learn how to craft a plan of attack in the war against fakes.

The former retail executive brings deep experience across consumer, retail, marketing, and e-commerce to the wine technology company.

Tobacco giant Philip Morris is heeding to consumer preferences as its plots a smoke-free future.

It will take smart bets and consistency for brands to earn their consumers’ business and keep them coming back for more.

Bramman’s experience spans packaging, retail, hospitality, and oil and gas.

The grocery chain will be the first partner for Instacart's newest service, Instacart Meals, a grocery meals product that powers ordering, delivery and pickup of made-to-order food.

Brands must be ready for convenience to be redefined, local to go hyper-local, and tech to take the lead.