Kraft Heinz Puts AI Agents to Work in Deductions Management
Kraft Heinz is automating its deductions management processes through an agentic-enabled accounts receivable system.
Dylan Jetha, who oversees global trade to cash at Kraft Heinz, said the company aimed to increase visibility and control within their systems.
The effort is part of an expanded relationship with Genpact to impact accounts receivable outcomes. Through new capabilities built on Microsoft Azure, Kraft Heinz hopes to recover lost revenue by automating the identification, validation and resolution of disputed deductions.
Companies often suffer from revenue loss as a result of fragmented, manual workflows that rely on disconnected spreadsheets, emails and portals. They cannot keep up with customer complexities, according to the technology partner.
Related: Kraft Heinz has restructured
Specialized agents can now take on these tasks autonomously, increasing accuracy and compliance rates when filing deduction claims. They do so by automatically pulling deduction data from Kraft Heinz's customer portals, carrier systems and internal ERPs. They then digitally check and match debit memos against proof of delivery and internal records.
Part of the new process includes automatically categorizing deductions, with agents following up on activities such as bill-backs for unreturned products.
Expected outcomes include:
- Expedited cycle time (up to 20% faster) through automated indexing and classification.
- Up to 15% additional annual recoveries by identifying invalid deductions as a result of manual oversight.
- An estimated 1.5% reduction in financial leakage by addressing upstream bottlenecks and reducing downstream exceptions.
- Fewer recurring deductions and improved compliance via root cause analysis.
"It’s encouraging to see how they are shaping their approach to deductions recovery, particularly through the use of pre-trained agents to support the end-to-end disputed deductions process," Jetha said in a statement. "We’re excited to see how this capability develops and how it could help drive faster resolution, stronger prevention, and healthier cash flow over time.”
