- Approach AI from a trustworthy perspective. It can't just be about technology. It must start at the highest level of every organization — the board.
- At some point in time, you have to get rid of data. This is particularly important for the retail space because you’re all about getting data from people to shape a personal experience for them.
- Prepare for regulations and law changes, and enact principles now. Think about the regulatory space, and what that might mean to you and your enterprise.
Immerse Yourself In the Conversation
Dive deeper into CX and other timely topics by tuning in to the podcast Change Cultivators, hosted by Patrick Fitzmaurice, with this special episode recorded onsite at our latest League of Leaders meeting. Explore unconventional perspectives, invaluable change leadership examples and personal experiences, and golden nuggets of change activation. Featuring guests such as Albert Guffanti, VP, Retail Technology Group - Retail Leader, RIS, CGT, EnsembleIQ; Judy Moon, VP, global head of revenue, Digimarc; Derek Gaskins, chief marketing officer, Yesway; and Justin Honaman, head, worldwide retail and consumer goods go-to-market, AWS.