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Customer Relationship Management (CRM)

  • Changing Direction

    The New York-based footwear company, Deer Stags Inc., touts a reputation for comfort, durability and value reaching back to 1929.
  • An Eye-Opening Experience

    Not too long ago, coffee only came in one flavor.
  • Between the Lines -- November 2004

    While profitability is the key to the success of any company, it is measured in a variety of ways across different areas.
  • An Uncanny Approach to TPM

    Throughout its first decade of doing business as a home canning company, Alltrista Consumer Products Company had little need to track promotional activity and trade promotion spending.
  • Weathering the Storm

    Unlike most companies, London Fog sees signs of celebration in the skies when dark clouds start gathering.
  • Taking Care of Business

    With projected annual sales of more than $9 billion, Kellogg Company is evolving far beyond its core business of being the world's largest producer of cereal.
  • Taking the Lead

    Even though Franklin Electronic Publishers Inc. is a world leader in handheld information, having sold more than 32 million electronic books since 1986, the company does not manufacture its own products.
  • Between the Lines -- September 2004

    In order to remain competitive, consumer goods firms are faced with the increasing challenge of getting their products developed and to market faster than ever before.
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