Customer Relationship Management (CRM)

The luxury linen manufacturer will use Rootstock's cloud manufacturing ERP software to coordinate its manufacturing data with its customer information to better service its trade, interior design and direct customers.

More than 80,000 American shoppers determined the winning food & beverage, health & beauty, household and kids brands.

The athletic apparel and footwear company's digital business, including traffic and conversion, will continue to be a primary focus of innovation and investment

The specialty retailer segment has become the story of the haves and the have nots. As news continues to break of store closings and bankruptcy filings across the segment, the members of RIS News' annual ranking of the Top 10 Specialty Retailers continue to show incremental growth.

A new EVP and COO will direct the joint go-to-market sales activities of both the Bay Valley Foods and Flagstone Foods organizations.

The authors in this section focus a great deal on the pace of change in the industry, and how timing impacts innovation in the market. They explore investments in key technologies (like digital and consumer insights) that can help CG companies react quickly and stay nimble to keep their brands top-of-mind.

Temkin Group interviewed over 10,000 consumers for its 5th annual customer experience survey and uncovered that while many retailers are routinely satisfying customers others are missing the mark. See where PetSmart, Amazon, Best Buy, and others ranked.

It's no surprise that this section continues to remain the largest, as the impact of social media and mobile technology (and newer technologies like beacons and 3D printing) are quickly changing the shopper experience.