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Retail

  • Service Trumps Price During Busy Holiday Season

    Service and having products in stock proved to be much more important than price this holiday season, says a recent survey of U.S. holiday shoppers by the tax firm KPMG. This

  • L.L. Bean Improves Web Shopping Experience

    In response to the way consumers find, browse and purchase their products online -- and to help generate excitement over a re-designed outerwear product line -- IBM helped L.L. Bean create a rich internet application for L.L. Bean's outerwear product line.

  • Top 5: Enterprise Resource Planning

    In 2005 Gillette merged with Procter & Gamble, forming one of the world's largest consumer goods companies.

  • Looking Ahead

    By the time you read this, academy award nominations have been announced or the announcement is only a few days away.

  • Readers' Choice Survey 2007

    For the seventh consecutive year, CGT is proud to present our annual Readers' Choice rankings.

  • Top 10: RFID Hardware

    Some might call it nepotism. But customers should be suspicious if a company doesn't deploy its own technology.

  • Top 10: Trade Promotion Management

    Hormel Foods implemented Siebel Business Analytics and Siebel Consumer Goods to improve trade promotion management, customer relations, productivity, efficiency and effectiveness of marketing investments.

  • Justin Honaman

    Director, Customer Intelligence, Coca-Cola Bottlers' Sales & Services
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