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Top 50 U.S. Retail Brands
Walmart maintains its No. 1 spot on a new list of the best retail brands, and even with a 6 percent decline in brand value it preserves an enormous margin over the next closest brand. Four brands increased their brand value by more than 25 percent this year, while others fell off the list completely. -
What does CX Mean for Manufacturers?
Competitive pressures and desire for more meaningful customer relationships are driving manufacturers to reconsider what the customer experience means. IDCs latest report revealed that the customer (however you define it) is varied and complex. Find out what else IDC uncovered, including reaching 5i customers, the role of social, mobile, big data and more.

