ARTICLES BY THIS AUTHOR
- 12/31/2003
A Change of Plans
The customer relationship management (CRM) boom, once marked by multi-million dollar technology acquisitions, is over, and in 2003, CG companies shifted the spotlight from CRM solutions to CRM-related functions. - 12/31/2003
Technology in transition
Bruce Springsteen once said that he writes so many songs about cars because he likes to sing about people in transition. - 12/31/2003
Source of Inspiration
CG firms tap outsourcing and consulting to address changing biz environment <br />