Xenia Giese, industry executive retail and consumer goods at Microsoft, recently published a blog detailing pragmatic approaches and solutions for CPGs and retailers during the COVID-19 pandemic.
Among them, she broke out three phases of navigating the health crisis: entering a lockdown mode to deal with the current standstill of operations; planning the comeback that will occur when the lockdown is eased; and using digital tools to shape “the new normal.”
Giese also put together a list of resources that Microsoft and its partners offer to support consumer goods manufacturers and retailers. These include:
Support of essential retail processes in stores
Invenda: Contactless Shopping via Intelligent Vending Machines
Koala App: Self-Scanning, Self-Checkout App
Mishipay: Scan and Pay App
Ombori: Digital Queuing Management
Rapitag: Scan and Go Self-Checkout via IoT-based Self-Opening Security Tags
Stora Enso: Contactless Shopping via Intelligent Vending Machines
Support of employee collaboration and communication
Dynamics 365 Customer Service: Customer Service Platform
Dynamics 365 Remote Assist: Remote Assistance with Mobile Devices
Microsoft Teams: Employee Communication and Collaboration in Stores, Warehouses, Production
Power Apps: Business Process Workflows – Low Code
Support of mobile, omnichannel and e-commerce processes
Episerver: E-commerce Click and Collect
Plain Concepts: Mobile and Web Sales Channel
Symanto: Social Sentiment Dashboard – COVID-19
Support of supply chain processes and transparency
The executive will lead all aspects of PMI’s supply chain operations in the North America and EMEA regions – including sales, demand and supply planning, sourcing, manufacturing, warehousing, and logistics.
While the consumer goods industry is more adept at navigating COVID’s curveballs, labor and supply chain obstacles remain persistent barriers to meeting increasing consumer demand. As a result, CPGs often find themselves in a game of whack-a-mole.