Approaches & Solutions for CPGs to Navigate COVID-19
Xenia Giese, industry executive retail and consumer goods at Microsoft, recently published a blog detailing pragmatic approaches and solutions for CPGs and retailers during the COVID-19 pandemic.
Among them, she broke out three phases of navigating the health crisis: entering a lockdown mode to deal with the current standstill of operations; planning the comeback that will occur when the lockdown is eased; and using digital tools to shape “the new normal.”
Giese also put together a list of resources that Microsoft and its partners offer to support consumer goods manufacturers and retailers. These include:
Support of essential retail processes in stores
- Invenda: Contactless Shopping via Intelligent Vending Machines
- Koala App: Self-Scanning, Self-Checkout App
- Mishipay: Scan and Pay App
- Ombori: Digital Queuing Management
- Rapitag: Scan and Go Self-Checkout via IoT-based Self-Opening Security Tags
- Stora Enso: Contactless Shopping via Intelligent Vending Machines
Support of employee collaboration and communication
- Dynamics 365 Customer Service: Customer Service Platform
- Dynamics 365 Remote Assist: Remote Assistance with Mobile Devices
- Microsoft Teams: Employee Communication and Collaboration in Stores, Warehouses, Production
- Power Apps: Business Process Workflows – Low Code
Support of mobile, omnichannel and e-commerce processes
- Episerver: E-commerce Click and Collect
- Plain Concepts: Mobile and Web Sales Channel
- Symanto: Social Sentiment Dashboard – COVID-19
Support of supply chain processes and transparency
- Blue Yonder: Supply Chain Visibility
- Esri: Corona Dashboard – Location Intelligence
- Olatbricks: Arvato Smart Logistics Platform
