Customer Relationship Management

As today’s consumer behaviors wind and shift, being successful hinges upon having technology that supports both their fluctuating needs and those of the sales team.

Register for upcoming webinars, watch on demand, and find transcripts for all webinars sponsored by AWS.

Whether its languishing for hours before speaking with an agent or navigating a confusing labyrinth of options, one need not be in the industry to understand the detriment of a poor customer service experience. 

Consumer sewing machine company SVP Worldwide is refining its customer service capabilities to meet today’s new consumer demand.

This exclusive webinar will build off the 2021 Consumer Goods Sales and Marketing Summit main themes and provide attendees with an in-depth look at how leading consumer goods companies are accelerating growth and building the enterprise of tomorrow

Industry insider Justin Honaman gives his annual take on the top trends to watch in the New Year.

When Freshly, the Nestle-owned subscription service focused on delivery healthy prepared meals, wanted to boost its personalization efforts, the company knew it had to get a better grip on its data management.

Coca-Cola Bottling Company United shared details behind the digital transformation that streamlined its order management process.

As part of the food brand’s journey to create a transformative end-to-end customer experience, Mondelez has expanded its relationship with Publicis Groupe to include all production duties across Europe.

Uncover the secret sauce for managing direct-to-consumer (DTC) success, while driving more collaborative product development, and creating profitable, personalized one-to-one relationships with consumers.