Customer Relationship Management

Estee Lauder Dataset of 440M Records Exposed

The consumer goods beauty brand has been a household name for over 70 years, accumulating massive amounts of data reportedly at risk through digital commerce or online sales.

Putting the ‘C’ Back into Consumer Goods

Brands can develop better products, more relevant services, and more personalized experiences if they engage actively with their consumers.

Infographic: Facing Shopper-Centric Facts

This exclusive infographic explains why retailer customization is now essential to CPG growth, and why the need to find a solution that can overcome the barriers is vital to success.

CGT Research: Shopper Marketing Optimization

This exclusive research study conducted by CGT and Cierant Corp. examines the critical need for, and the key benefits of, shopper marketing optimization.

Why Deploy an On-Time In-Full Control Tower?

A staggering $10 billion in excess inventory is held to buffer against poor On-Time In-Full (OTIF) performance. Learn how retailers and suppliers can fix this and dramatically improve service while lowering costs.

Owning stuff. We’re so over it.

Increasingly, consumers around the world – younger ones especially – are taking the same approach to how much “stuff” they choose to own.

Readers' Choice Survey Results 2019

CGT’s readers again select their favorite IT solution providers across 16 business-critical functions.

Salesforce Buys Tableau in $15.7 Billion Deal

The all-stock agreement gives the CRM giant an infusion of retailer-focused business intelligence and data visualization tools.

Customer Management Solutions Guide 2018

A comparison chart of solution providers on the forefront of customer management. Plus, a roundtable of experts provides thought leadership on navigating the challenges and opportunities involved in the effective management of retailer relationships in an omnichannel marketplace.