With turnover in supply chain labor 33% higher than pre-pandemic levels, Pocock detailed that technology is only a part of a series of strategies Gartner is examining to reverse the productivity slide but can’t be the main focus.
"Introducing new technologies, especially of the magnitude of AI or smart robots, would come with implementation challenges at any time,” said Pocock. “Any new technology introduced in this environment is likely to be met with elevated levels of mistrust and change fatigue. It’s clear there needs to be a new strategy to make such integrations work for all sides.”
Recommendations were made in three key areas: individual talent management, integrating technology and people strategies, and organizational design. These changes consider investing in new technology improvements while focusing on its relationship with workers, capitalizing on the organization’s existing workforce, and creating more efficient organizational structures and practices.