Food company Rich Products is taking steps to transform its supply chain, tapping IT solution provider Tata Consultancy Services (TCS) to improve integrated planning and agility in order to better meet changing customer demands.
Rich Products, a family-owned business based in Buffalo, N.Y., manufacturers a diverse range of products, including desserts, beverages and pizza. It sells to restaurants, bakeries and foodservice companies around the world, and as consumer behavior has shifted during the pandemic, the need for an agile and intelligent supply chain increased.
TCS will help the company deploy a cloud-based planning platform to unify a variety of demand and supply data. Artificial intelligence and machine learning-based data analysis and a digital twin foundation are designed to autonomously predict issues, risks and opportunities. The food company can then leverage these insights to increase its agility and accuracy in decision making while efficiently addressing business disruptions, transportation management and consumer demand shifts.
TCS will also establish scalable integrations between Rich's current technology and the new platform for end-to-end planning-to-execution visibility and orchestration across its customer, supplier and internal manufacturing systems. Doing so is expected to help Rich develop investment scenarios and make more informed decisions.
"Data are like food ingredients. Unless you are using the proper tools, you may never get the optimal outcome," said Yexi Liu, Rich Products CIO. "With TCS, Rich's end-to-end supply chain transformation is focused on harnessing the power of data by adopting agile technologies that will help us optimize operations, meet customer demand, and achieve continued success."