Customer Relationship Management (CRM)

Mergers and acquisitions have caused Foster's to have a mix of enterprise resource planning systems and different methods for defining and processing key business data, such as information on customers and products.

The deal expands IBM's initiatives to help organizations gain customer insight and transform marketing through technology.

The largest producer and distributor of sweetener products in North America deploys Virtustream Inc.'s xStream Cloud platform to optimize its entire infrastructure, which includes a multi-thousand seat SAP enterprise application system.

As shared services units specialize in performing repetitive transaction based tasks, consumer companies can leverage the service model to perform tasks that require high-end business and consulting skill sets that may not be widely available in the organization.

Doug Sloan, director of Supply Chain Operations for Unilever North America, reveals details of the company's journey to boost its demand sensing and inventory optimization capabilities globally.

The solution will eventually scale across Hanesbrands' extended value chain, delivering cross-departmental sales insights and analytics to hundreds of business practitioners.

Among a number of promotions, Steven G. Binder is named executive vice president of Refrigerated Foods.

Adoption has skyrocketed as social networking now accounts for 11 percent of all time spent online in the United States. But how do businesses capitalize on this trend? New research from CGT and Wipro answers this burning question.