Customer Experience

Market research firm BrandSpark International announces the 2016 BrandSpark Most Trusted Awards winners for Retailers across Canada, revealing trends regionally and nationally, as well as what determines Canadians' trust in a retailer.

Amid the ever-growing market of predictive analytics and new technologies in the consumer products industry, cognitive computing is an exciting new journey.

Uncover how Lancme's new site experience uses enriched product data to unlock easier product discovery for shoppers.

E-commerce continues to be a dominant figure in retail viability. To meet this new reality retailers must beyond omnichannel, to a unified commerce experience empowered by efficient digital experiences.

Apparel company American Apparel will soon offer on-demand delivery to US customers. Find out how the company will get apparel basics to your doorstep in an hour.

Outdoor lifestyle brand Timberland is using crowdsourcing for to create a consumer driven collection.

More than 3,000 retail stores are now protecting P&G Gillette razor blades from theft with a solution from Checkpoint Systems, Inc. Find out how the solution is improving customer experience.

Brian Carboni, Global Marketing Director of CPG-Retail Industry for Dassault Systemes, explains how to effectively rethink the packaging changes process.