Customer Experience

CGT's readers rank the top technology providers of software, hardware and/or services for B2B and B2C, direct-to-consumer, wholesale/retail commerce and e-commerce.

CGT's readers rank the software and/or services for social media (including web monitoring, measuring interactions), consumer engagement (e-mail/web/mobile), web content management, advertising and omnichannel management.

Find out which five retailers are pushing the innovation envelope in both technology and strategy and are providing their customers with differentiated service and aligning their strategies to meet shopper demand.

The new module helps to enable consumer goods companies to create unique sales pitches for use in StayinFront PitchBook.

Stephen Quinn, who has been Walmarts marketing chief since 2007, will retire in January. Find out which Target exec Walmart has hired to replace its marketing chief.

Jean-Paul Agon's success is rooted in his vision for inventing a new L'Oreal for the 21st century: more universal, more digital and more sustainable.

PepsiCo and DIRECTV join forces to match customers' excitement leading up to Super Bowl 50, including exclusive entertainment opportunities and an immersive social media experience.

E-commerce is the fastest growing retail market in Europe, despite the majority of online trade being limited to within each states own borders. Here, Matt Duncombe, partner at DLA Piper, explains how the EU Consumer Rights Directive (coming up on its 1 year anniversary) offers protection to consumers buying across borders and guidance to global retailers in managing their online sales. Specifically, Duncombe highlights nine aspects of the directive and discusses what they mean for online retailers.