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Customer Experience

  • Amazon to Pilot 30-Hour Work Week

    A posting by the company states that it wants to create a work environment that is tailored to a reduced schedule and still fosters success and career growth.
  • Disruptive Leadership, And the Cult of Personality

    When organizations get praised for their disruptive thinking, it's often assumed that charismatic CEOs are interested in innovation and can motivate everyone else in the rank and file. That may be true in some cases, but it's definitely not the rule.
  • 10 Most Powerful Retail Brands

    Take a look at first 10 retailers named to Tenet's annual "Top 100 Most Powerful Brands" report.
  • Where Should CG Companies Focus Digital Efforts?

    Editorial Advisory Board member Steve Sigrist,Vice President, Customer Service, Newell Brands,reviews how to make the customer the primary beneficiary of the digital experience.
    Steve Sigrist
  • Are Millennials Worth the Effort?

    Even though many recent headlines about millennials carry a negative tone, as this generation matures, its no secret that their impact as both consumers and employees is being strongly felt, particularly by traditional consumer goods organizations.
  • 2016 Consumer Goods Sales & Marketing Summit

    Themed around understanding the 365-consumer, the 2016 Consumer Goods Sales & Marketing Summit united sales, marketing and IT professionals in New York City to explore success stories and lessons learned from partner and peer companies alike.
  • Henkel Joins Amazon's Portfolio of Dash Buttons

    Dial, Persil ProClean and Schwarzkopf brands are expected to increase consumer convenience and simplicity with new Amazon Dash Buttons.
  • P&G Experiments with Tide Online Subscription Service

    Procter & Gamble Co. executives are focusing on how consumers buy, experimenting with steps such as one that it just launched in Atlanta called the Tide Wash Club, an online subscription service.
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