Through a collaboration from Infosys and ServiceNow, manufacturing industries can digitize their factories, floors and plant operations. Infosys is a digital services and consulting company, while ServiceNow is a digital workflow company to provide enterprise-level service management for customers in manufacturing industries. The pair will leverage industry cloud blueprints, part of Infosys Cobalt, and deploy ServiceNow Operations Technology Management (OTM).
Infosys will also harness its Enterprise Service Management (ESM) Café, built on the Now Platform, along with ServiceNow OTM, which is expected to improve resilience and availability of critical OT systems across the manufacturing landscape. This collaboration will also be extended to address the OTM, factory and operations digitization needs of customers across CPG, energy, and retail sectors.
Recently, Infosys and ServiceNow collaborated with Carrier Global Corporation, the global provider of healthy, safe, sustainable and intelligent building and cold chain solutions, to help them achieve their goal in spinning-off from their parent company UTC. Infosys Cobalt's ESM Café helped transform Carrier's IT, HR service desk, and security operations in the established time frame. Carrier selected Infosys for its expertise in transforming legacy environments with the Now Platform, speed of execution, and ability to fast track large-scale implementations beyond IT.