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AI-Driven Customer Service Requests From Autonomous Agents To Drastically Increase, Says Gartner
Much of the focus on artificial intelligence’s impacts on customer service has been on increasing efficiency by having bots address basic questions, but AI agents are set to become much more autonomous, able to handle complex tasks on their own, according to Gartner. -
How Estée Lauder’s AI Agent ConsumerIQ Is Consolidating Data and Streamlining R&D
The Estée Lauder Companies has collected 80 years’ worth of consumer data since its founding — including surveys, clinical trials, promotions, and product usage — and has now made it accessible within a generative AI ecosystem.

