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Best Practices

  • Heinz Beats Everybody on Customer Satisfaction

    Customer satisfaction is going nowhere mirroring the economy and contributing to its frailty. But there are some shining stars: Heinz leads the industry for a 12th straight year. Here is a look at customer satisfaction leaders and laggards for the third quarter of 2011.

  • 7 Considerations for Choosing a TPM Solution

    Gartner, Inc.'s Dale Hagemeyer outlined seven key considerations for selecting a TPM solution, including insights about current issues affecting this area of investment. Plus, Diageo shares its TPM selection process story, which ultimately resulted in improved customer relationships.

  • Business Innovation in the 21st Century

    A sneak peek inside Praveen Gupta's new book on how to drive profitably innovate

  • Selerant Helps to Further Food Safety in China

    Selerant and its subsidiary, ValuePlus, enter into agreements with the Chinese Institute for Food Science and Technology and Taiwanese Ministry of Economic Development to build a food law database encompassing greater China countries.

  • Kraft Foods Opens Biscuit R&D Center

    The opening represents the culmination of a two-year-project, with a total investment of 15 million euros (approximately $20 million).

  • Campbell's Names VP, Global Nutrition and Health

    The candidate joins Campbell after 20 years of experience, including expertise in building and leading international and multidisciplinary teams to create nutrition innovation pipelines.

  • In Pursuit of Project Success

    It is fair to say that there is universal agreement that we could all do a better job in driving benefit through our strategic investments in IT. Organizations must understand that strategic initiatives require a different recipe for success, an approach that considers the alignment of the organization, an agreed upon definition of success, and engagement of the stakeholders throughout.

  • P&G Conducts Beauty Study

    Sarah Vickery, PhD, principal Scientist, Research & Development, Color Cosmetics, P&G Beauty & Grooming, believes the data's implications suggest makeup can give women the power to determine which aspects of their personality they want communicated to others.

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