Consumer Affairs & Relations

In a survey of 2,191 U.S. adult consumers, 56 percent indicated that they would be at least somewhat likely to switch to another brand/company based on customer service options. The bottom line: Companies are at risk of losing customers if they neglect to accommodate customer preferences or adopt evolving channels of communication.

The two organizations will work together to equip parents with information and tools they need to keep their homes and families safe.

The new survey conducted by Nestl reveals how frozen food fits into everyday lives at home and work.

Consumers ask Victoria's Secret to make a line of "survivor" mastectomy bras to help breast cancer survivors.

As CMO, Clive Sirkin will continue the ongoing transformation of the company's marketing function as a core driver of its growth agenda.