Brewery company Carlsberg Group is accelerating its order and delivery processes, ensuring products in more than 150 markets arrive to their destinations faster through intelligent process automation.
The technology will allow Carlsberg Group to increase workflow efficiency and improve productivity across its teams. As an example, Carlsberg had to previously manually check and enter mailed orders, but with the new implementation — which captures incoming orders and automatically processes them through the company’s SAP system — Carlsberg will be saving up to eight minutes of manual work per order. In Sweden, this has already resulted in 140-plus hours saved per month and a touchless processing rate of 92%.
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Additionally, Carlsberg is leaning on intelligent automation for its delivery note scanning, accelerating receiving goods and reusing vendor labels to provide improved visibility of the overall delivery process. Previously, when trucks arrived at warehouses, staff had to manually check delivered products against the delivery note at the warehouse gate. Files were then manually typed into SAP before the goods receipt document could be generated and posted.
The company is partnering with ABBYY’s IDP technology in order to achieve these results as it looks to transform its digital strategy. The platform includes intelligent document processing, process mining, and task mining. Through this, Carlsberg can apply AI to understand documents in a more efficient manner.
“ABBYY has been instrumental to our execution excellence strategy and enables us to digitally master our data and processes,” said Kamil Kropaczewski, business owner at Carlsberg, in a statement. “Thanks to the integration of ABBYY with our robotic process automation bot, we’re able to speed customer deliveries by improving workflow and team productivity.”
Neil Murphy, global channel chief at ABBYY, said that, too often, manual processes and endless paperwork get in the way of time to value and customer satisfaction. These types of solutions, he said, “means staff can focus on other more business-critical tasks and leave the tedious paperwork to their ‘digital’ colleagues.”
Learn more about the advantages and opportunities surrounding automation in the consumer goods space.