Customer Management: Driving to The Store Coca-Cola Enterprises embarks on a radical direct-store delivery project. Enterprise: In Through the Out Door P&G turns to IBM outsourcing to focus on its core businesses. Collaboration: Opening the Lines of Communication Acosta embarks on a massive CRM project to bolster partner relationships Who will make headlines in 2004? Count the number of times a technology is mentioned in the press and you will quickly surmise that Radio Frequency Identification (RFID) is the most over-hyped in the industry. Customer Management: Playing for Keeps Sony PlayStation empowers its sales force with flexible CRM tools. Analyst News -- February 2004 Changing business process to leverage capabilities Making the Brand Reflect revolutionizes the beauty products industry Double Vision International Multifoods integrates concurrent enterprise solutions Hitting the Sweet Spot Imperial Sugar engineers a turnaround with IT at the core. Plus the10 commandments of ERP deployment. On the fast track Cutter & Buck sees explosive growth through a shift in business strategy First Previous 320 321 322 323 324 Next Last