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Customer Relationship Management (CRM)

  • Mars Names Vice President of Sales

    The executive joins Mars from Johnson & Johnson where he most recently served as the General Manager-Walmart Global Cross Functional team for the Consumer Products segment.
  • Eight O'Clock Coffee Revamps Look

    The iconic, 150+ year-old brand showcases its "redressed" package in stores and on the runway; taps Eight O'Clock Coffee enthusiasts to spread the word by "spotting the red bag".
  • Campbell Announces Executive Changes

    In addition to adding two new leaders, Campbell North America Innovation Vice President Darren Serrao has been promoted to Senior Vice President, Innovation and New Business Development.
  • Henkel Selects VMI Platform

    Henkel selects Datalliance VMI as the next-generation platform for its consumer goods Vendor Managed Inventory program.
  • Crocs Deploys Traffic Analysis Solution

    The company selects ShopperTrak to provide retail traffic counting and analytics in locations worldwide.
  • Top 5 Social Media Marketplace Trends

    The Internet, including social media, is increasingly at the heart of everything people do, changing the way consumers interact with one another and the commercial world around them. Expert social media analysts from Mintel announce the top five trends in online consumer marketplace behavior, including their impact on the current social media marketplace.
  • Retailers Shift Digital Marketing Spend to Mobile

    As consumer adoption of smartphones and tablets in the United States reaches critical mass, retailers are eagerly looking for ways to optimize their digital marketing campaigns across various devices. And, 40 percent plan to hire for open positions in marketing analytics in 2013, reflecting the need to wrestle down volumes of marketing data to create more effective interactions and an improved customer experience.
  • Household Brand Names vs. Social Media Stars

    In a time when your brand's social media fanbase seems to mean everything, an interesting new survey from Forrester supports the notion that trust, and not buzz, is the key to building a strong brand. A survey of of 4,500 consumers showed that household name CPG brands did, in fact, outrank upstart brands. Find out which brands came out on top.
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