Customer Experience

The Ada, MI-based consumer goods manufacturer and multi-level marketing company is taking steps to transform its IT infrastructure and operations, as well as its global service desk.

The Coca-Cola Company is teaming with Microsoft in the name of employee and customer engagement.

Chobani is throwing its weight behind a new initiative supporting local food banks.

The chief marketing officer role has been vacant since Barbara Messing departed in August 2019.

Anheuser-Busch InBev and Linden Lab are making moves to improve their customer acquisition strategies in the face of more complex buying journeys.

The 10th annual Global RepTrak ranks companies on how they’re perceived across seven factors. See which brand landed the No. 1 spot.

Walmart has begun requiring store, distribution and fulfillment center associates to wear masks at both its Walmart and Sam’s Club locations to help slow the spread of the coronavirus.