Making its Mark

The University of Kentucky’s Gatton College of Business and Economics presented the inaugural Commonwealth Supply Chain Innovation Award to Lexmark International at the college’s 5th Annual Supply Chain Forum in March. Lexmark’s supply chain team, working with logistics partner Kuehne + Nagel, a 3PL company, completed an “error-proofing” project that impressed the judges with their innovative approach to improving their custom mixed-pallet creation and shipping processes. Results included improved order accuracy to best-in-class levels and a reduction in the number and cost of customer claims by over 70 percent. The project reduced labor costs and delivered a return on investment of 250 percent in the first year.