JDA and IBM Partner for Omnichannel Fulfillment
JDA Software Group, Inc., and IBM announce an initiative to provide solutions that help organizations deliver engaging customer experiences by intelligently processing and fulfilling product orders in the most efficient and cost effective manner possible. Together IBM and JDA help to provide an integrated omnichannel supply chain that enables businesses to make smarter sourcing decisions in real time and give their customers the best buying experience possible.
Retailers, wholesalers and manufacturers today are challenged to meet the demands of empowered consumers who demand the right product when they want it at the best price through their channel of choice. As more and more consumers demand advanced delivery methods such as ‘buy online and pick-up in store,’ businesses are under increasing pressure to offer these flexible options across more channels in order to meet their customer’s expectations. Without a dynamic view into their complete supply chain picture, businesses are forced to make snap decisions based on static information resulting in inefficient fulfillment processes, shipping methods and inventory positions.
This new initiative between JDA and IBM is expected to provide a holistic approach to solving this problem by synchronizing comprehensive order capture and order management with precision retail planning, efficient labor productivity and intelligent fulfillment. JDA Intelligent Fulfillment and Labor Productivity solutions combined with IBM Commerce and Order Management solutions help to reveal the true cost of fulfilling an order – including inventory and labor costs – so that businesses can more responsively adjust inventory and resource allocations and execute decisions that meet and exceed customer expectations while also serving their bottom line. Delivered either on premise or in the cloud via SoftLayer, an IBM company, the solution will be part of IBM’s existing portfolio of over 110 SaaS applications and is expected to be available by late spring 2015.
Retailers, wholesalers and manufacturers today are challenged to meet the demands of empowered consumers who demand the right product when they want it at the best price through their channel of choice. As more and more consumers demand advanced delivery methods such as ‘buy online and pick-up in store,’ businesses are under increasing pressure to offer these flexible options across more channels in order to meet their customer’s expectations. Without a dynamic view into their complete supply chain picture, businesses are forced to make snap decisions based on static information resulting in inefficient fulfillment processes, shipping methods and inventory positions.
This new initiative between JDA and IBM is expected to provide a holistic approach to solving this problem by synchronizing comprehensive order capture and order management with precision retail planning, efficient labor productivity and intelligent fulfillment. JDA Intelligent Fulfillment and Labor Productivity solutions combined with IBM Commerce and Order Management solutions help to reveal the true cost of fulfilling an order – including inventory and labor costs – so that businesses can more responsively adjust inventory and resource allocations and execute decisions that meet and exceed customer expectations while also serving their bottom line. Delivered either on premise or in the cloud via SoftLayer, an IBM company, the solution will be part of IBM’s existing portfolio of over 110 SaaS applications and is expected to be available by late spring 2015.