Clarins Group Signs E-Commerce Agreement

The Clarins Group, an international company in the premium skincare, beauty, spa and fragrance markets, signs an agreement with PFSweb for its online direct-to-consumer support services throughout North America and Europe.

 

"We decided to outsource our e-commerce back-end operations in order to maximize scalability and facilitate international roll-out, while maintaining the highest quality of service to our customers," states Laurent Malaveille, SVP of Global Digital, CRM & E-commerce of the Clarins Group. "PFSweb's extensive global footprint as well as its proven ability to provide high quality customer care and order fulfillment, make them a preferred partner to accelerate the growth of our brands e-commerce channel."

 

The contract comes as part of the Clarins Group recent e-commerce initiative, which began with the re-launch of e-commerce sites for each of its brands CLARINS and Thierry Mugler in the United States at the end of August 2011. The re-launch of existing European e-commerce sites for these brands is expected from Q4 2011, as well as a roll-out in new brands/countries from 2012.

 

The Clarins Group has selected PFSweb to provide multiple direct-to-consumer services for the CLARINS, Thierry Mugler and Azzaro brands, including customer contact, order and payment processing, warehousing and product fulfillment and distribution logistics management services. As part of the warehousing and product fulfillment services, orders made on the U.S. site will be supported by PFSweb's new facility space in Southaven, MS. Orders made from the new European site will be supported by the company's European facility.