The Missing LinkNext wave of analytics connects people, processes and performance Picking Up SteamEnterprise Resource Planning delivers on long-held promises Source of Inspiration CG firms tap outsourcing and consulting to address changing biz environment A Change of Plans The customer relationship management (CRM) boom, once marked by multi-million dollar technology acquisitions, is over, and in 2003, CG companies shifted the spotlight from CRM solutions to CRM-related functions. Rapid Return - January 2004 SCE apps help squeeze out costs Technology in transition Bruce Springsteen once said that he writes so many songs about cars because he likes to sing about people in transition. Turning Customers into Partners Driving customer loyalty through advanced analytics and improved support Synching Up with Uccnet From structured data to market opportunities Targeted Functionality Defining and refining mid-market offerings The Changing Concept of Supply Chain Cultural issues and resistance to change emerge as key hurdles First Previous 733 734 735 736 737 Next Last
