This new facility will serve as the company's European Center of Expertise for Biscuits, focusing on innovation and new product development for many of Europe's biscuit brands.
Kraft Foods and Harvard Business School share leading practices for building a resilient organization through customer-centricity and collaboration within the enterprise and across the business network.
Handling approximately 3.5 million consumer contacts annually, Unilever's contact center supports more than 90 brands in the United States, Mexico and Canada.
The new president and CEO is currently commercial director and deputy general manager of Bralima, Heineken's operating company in the Democratic Republic of Congo.