Bath & Body Works and ScottsMiracle-Gro Earn Call Center Excellence Awards
Bath & Body Works and The Scotts Miracle-Gro Company are chosen as Call Center Excellence Award winners in their respective categories at the International Quality & Productivity Center's (IQPC's) Call Center Week 2009.
The Call Center Excellence Awards recognize superior thinking, creativity and execution across the full spectrum of call center functions. Astute Solutions' ePowerCenter customer interaction and relationship management solution, and RealDialog knowledge management solution were key enablers of the companies' strategies.
"At Bath & Body Works, we view technology as the bridge between strategy and operational reality. Through Astute Solutions' ePowerCenter and RealDialog, we're delivering extraordinary customer experiences at every touch point," says Pati Crowley, senior director of customer experience, Bath & Body Works. "We're thrilled that IQPC has awarded=2 0our efforts."
Bath & Body Works took top honors in the "Best Use of Leveraging Technology for Efficiency and Automation" category. The company's approach utilizes Astute Solutions' ePowerCenter contact center automation and RealDialog knowledge management solutions.
ScottsMiracle-Gro won the "Best Performance Putting Voice of the Customer to Work" category. The company leverages the capabilities of ePowerCenter.
"We've relied on the strength of Astute Solutions' technology for nearly a decade to fuel innovations that leverage the voice of the customer," says Ed Billmaier, senior director, relationship and interactive marketing, ScottsMiracle-Gro. "We're very excited to have our approach honored by IQPC."
The Call Center Excellence Awards recognize superior thinking, creativity and execution across the full spectrum of call center functions. Astute Solutions' ePowerCenter customer interaction and relationship management solution, and RealDialog knowledge management solution were key enablers of the companies' strategies.
"At Bath & Body Works, we view technology as the bridge between strategy and operational reality. Through Astute Solutions' ePowerCenter and RealDialog, we're delivering extraordinary customer experiences at every touch point," says Pati Crowley, senior director of customer experience, Bath & Body Works. "We're thrilled that IQPC has awarded=2 0our efforts."
Bath & Body Works took top honors in the "Best Use of Leveraging Technology for Efficiency and Automation" category. The company's approach utilizes Astute Solutions' ePowerCenter contact center automation and RealDialog knowledge management solutions.
ScottsMiracle-Gro won the "Best Performance Putting Voice of the Customer to Work" category. The company leverages the capabilities of ePowerCenter.
"We've relied on the strength of Astute Solutions' technology for nearly a decade to fuel innovations that leverage the voice of the customer," says Ed Billmaier, senior director, relationship and interactive marketing, ScottsMiracle-Gro. "We're very excited to have our approach honored by IQPC."