Avon Partners with HCL Technologies
Avon Products has selected HCL Technologies to serve as the company’s infrastructure services partner. The partnership is another step toward delivering Avon's “Open Up” transformation strategy to digitize the business, drive greater efficiencies and open up future growth.
HCL will help Avon overhaul its IT infrastructure services and support systems for improving the quality, scope, and efficiency of Avon’s service-management activities, including its:
- data centers
- end-user computing services
- service desk
HCL will implement state-of-the-art service-management tools to help make Avon's infrastructure services more efficient, effective and agile.
The partnership also enables Avon to realize cost savings, enabling the business to:
- fund new digital investments
- improve service levels
- add capabilities for Avon’s millions of representatives globally
"This is a significant move forward in our 'Open Up Avon' strategy, through which we are resetting and digitizing the Avon business to fuel future growth,” said Benedetto Conversano, Avon senior vice president, chief digital and information technology officer. “We look forward to seeing the positive change that HCL will drive for our business as we identify new ways of working, enhance speed and agility and inject new capabilities within our digital initiatives. This is critical as we improve support for our millions of Avon representatives. Avon is on an exciting journey and we are delighted to welcome HCL as our partner."
Vijay Verma, HCL Technologies executive vice president, said:
"Our partnership with Avon embodies HCL's Mode 1-2-3 vision and will drive automation, cloud, standardization and service elevation to deliver business outcomes and best-in-class end-user experiences, while laying the foundation for next gen services and digital transformation."
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