STITCH FIX
Eric Colson
Chief Algorithms Officer
Since Colson assumed the “CAO” role in 2012 (roughly one year after the company launched), Stitch Fix has become “the quintessential data science-driven business,” according to his official corporate bio.
His team boasts 80-odd data scientists and platform engineers with a broad range of expertise in statistical learning, machine learning, artificial intelligence, human computation and distributed systems. Algorithms drive nearly every enterprise function, including merchandising, inventory management, marketing, forecasting and demand modeling, and operations.
Oh, yeah, algorithms are also the very foundation of the business model, and the main reason Stitch Fix has become a force in the apparel industry — with more than $700 million in annual sales — in only six years.
Here’s how things work at this new age e-tailer/manufacturer (which sells outside brands but also sources its own products): Shoppers provide their sizes, needs, style tastes and price preferences on stitchfix.com, and pay a $20 fee that ultimately is credited toward a purchase. Proprietary algorithms and some of the 3,400 “expert human stylists” the company employs then go to work to create five unique apparel items that are shipped free of charge. The recipients buy what they want and send back the rest (also free of charge).
“It’s machine learning with expert human judgment,” Colson explained to Fast Company in June. The term most often used is “hybrid design.”
Colson’s career as market disruptor predates Stitch Fix. He previously was vice president of data science and engineering at user insights-driven entertainment provider Netflix, and before that he led a team of developers for analytics and data warehousing at Yahoo. He began his career in 1994 as a marketing statistician at that most traditional of traditional retailers, the historic but now defunct F.W. Woolworth.
He also serves as an advisor to several new ventures, including Data Elite (which provides early stage funding to other data startups) and Earnest Inc. (which uses data science to award merit-based, low-interest loans to entrepreneurs and students).
Brad Klingenberg
Vice President, Data Science
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