Unilever Signs 5-Year Business Process Outsourcing Contract

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Unilever Signs 5-Year Business Process Outsourcing Contract

12/19/2012
Accenture has won a new five-year contract with Unilever to provide human resources (HR) business process outsourcing (BPO) services that benefit more than 130,000 Unilever employees in over 100 countries and introduce a series of service improvements focused on enhancing the user experience. Financial terms of the contract were not disclosed.

Under the terms of the contract, Accenture will work with Unilever to continue to improve the quality and effectiveness of its HR services. The scope of the contract includes recruitment, reward and core HR administration, and learning services covering content sourcing and development, program planning and delivery, learning system hosting, payroll administration, and management and administrative services.

As part of the renewed contract, Accenture will closely align the services it delivers with Unilever’s Talent Agenda. With the introduction of a number of innovations, the services Accenture provides will focus on delivering business-relevant results in line with Unilever’s key business priorities. The program will drive greater efficiencies and an improved user experience. The enhanced contract will include a number of new elements.

For example, as part of a revitalized Service Performance Model, Accenture and Unilever will go beyond traditional operational service-level agreements and team to achieve outcomes relevant to Unilever’s business targets.

Additionally, Accenture will introduce a more proactive recruiting approach, including the expanded use of social media. Proactive sourcing tools will support more effective, forecasting-led recruiting methods and will result in a broader, more appropriate candidate pool for Unilever.

Learning services will be expanded by Accenture to support Unilever’s focus on developing future leaders and will incorporate professional skills building modules into a refreshed learner curriculum. Through the delivery of courses from the functional to strategic, Accenture will help develop the next generation of talent within Unilever.

The new agreement aligns HR services with Unilever’s sustainability agenda. For example, learning programs will make greater use of virtual instructor-led training (VILT), while recruitment services will increase the use of technology where possible, reducing environmental costs.

Accenture will deliver the services through its Global Delivery Network, using multiple centers across the United States, Europe, and Asia Pacific.

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