PetSmart Boosts Supplier Community Management

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PetSmart Boosts Supplier Community Management


PetSmart, Inc. has successfully gone live with CBX Cloud from CBX Software in an effort to drive high-performance, real-time collaboration among its domestic and international product development team, as well as its suppliers around the globe.

"Technology is driving fundamental changes in our industry, and we believe that the deployment of CBX Cloud will enable us to innovate, move more quickly and deliver enhanced hardgoods products to our pet parent customers," said Jim Persinger, vice president of Global Sourcing for PetSmart. 

To expedite the implementation process, wherever possible, the team adopted CBX Cloud "out-of-the-box" functionality avoiding customization. By relying on the built-in configurability and tailoring tools delivered within the application and focusing on industry best practices, the project moved quickly from kickoff to go-live implementation in seven months. Multiple teams at PetSmart including Product Development, Product Integrity, Global Sourcing and Quality, as well as vendors and factories have access to and are using the CBX platform.

PetSmart is at the forefront of leveraging technology to drive supply chain efficiency. As a key strategic initiative for the company, it is rapidly expanding its direct sourcing operations with global sourcing teams and offices now in Hong Kong and Shanghai. The deployment of CBX Cloud is a key milestone within this PetSmart initiative.