Supply Chain & Merchandising

The concept of delivering superior customer service has been around for hundreds of years.

Making better use of retail data to reduce cycle times and inventory

With all of the hype, confusion and doubt surrounding the future viability of Radio Frequency Identification (RFID) technology, The Gillette Company remains unfazed, staying the course with a razor-sharp strategy that intends to mine the fathomless efficiencies that the electronic product code (EPC) offers.

Late last year, clothing manufacturer VF Corp. signed a three-year agreement to purchase RFID tags and readers from Alien Technology to identify products in cases and pallets headed to Wal-Mart and other retailers that use RFID.

When I recently tried to reminisce about favorite "Love Boat" episodes with a co-worker who is about 10 years younger than me, I received a look of bewilderment.

Adidas-Salomon Canada consolidates IT to boost customer service

In the May 2004 issue of Consumer Goods Technology, we reported on a developing story about the Pharmaceutical Industry RFID Group.

In April 2004, IT giant Hewlett-Packard (HP) was one of just eight consumer goods giants that began shipping Electronic Product Code (EPC)-products to Wal-Mart's Dallas/Fort Worth distribution center.